Hoko69 takes every member's privacy seriously. This policy clearly explains how we collect, use, store, and protect your personal information — in plain language, not confusing legal jargon.
Six Principles Privacy We Stand By
Privacy at hoko69 is more than a written policy — it is a genuine commitment that reflects how we handle every piece of information you entrust to us.
All data transmitted between your device and hoko69's servers is protected with industry-standard SSL encryption. No third party can intercept or read your information during transmission.
Hoko69 does not sell, rent, or trade your personal data to any third party for marketing purposes. Your data belongs to you — we only use it to manage your account and improve our services.
You may request access to your personal data, request corrections, or ask for deletion at any time. The hoko69 support team will process your request within 14 working days.
Your personal data is stored on servers protected by strict access controls, multi-layered firewalls, and round-the-clock security monitoring. Internal access is also restricted to authorised personnel only.
In the event of any security incident involving your data, hoko69 is committed to notifying you in a timely manner and taking immediate action to minimise the impact on you.
This privacy policy is written in plain language so that all users can easily understand it. We believe every member has the right to fully understand how their information is used — not just those familiar with legal terminology.
Welcome to the hoko69 Privacy Policy. This document explains how hoko69 ("we", "Platform") collects, processes, stores, and protects your personal information when you use our website, mobile app, or any services we offer.
This policy applies to all users of the hoko69 platform — whether you are visiting our site for the first time, in the process of registering, or already an active member. By using the hoko69 platform, you agree to the data collection and usage practices described in this Privacy Policy.
Hoko69 is committed to complying with applicable data protection laws, including Malaysia's Personal Data Protection Act 2010 (PDPA). We take this responsibility seriously and continually strive to improve our privacy practices in line with technological developments and regulatory changes.
Quick Summary: We collect only the information required, use it for clearly defined purposes, store it securely, and do not share it with unrelated parties. You may request access, correction, or deletion of your data at any time.
Hoko69 collects various types of information depending on how you interact with our platform. Here is a comprehensive overview of the data we collect:
| Data Categories | Example Information | How Collected |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number | Registration form, KYC process |
| Contact Information | Phone number, email address | Account registration |
| Financial Information | Bank account number, bank name, transaction history | Deposit & withdrawal process |
| Technical Data | IP address, device type, browser, operating system | Automated system logs |
| Usage Data | Games played, session duration, wagering records | In-platform activity |
| Verification Documents | Copy of ID card, bank statement | KYC process upon request |
We also collect information you provide voluntarily, such as feedback submitted to our support team, survey responses, or communications via live chat. All such information is collected solely for the stated purposes and is not used beyond the defined scope.
Important Note: hoko69 does not store credit card numbers or sensitive payment information directly in our systems. All payment transactions are processed through certified and trusted third-party payment providers.
Every piece of data we collect has a clear and legitimate purpose. hoko69 uses your personal information for the following purposes:
Hoko69 will not use your data for any purpose other than those stated above without first obtaining your explicit consent.
Hoko69 does not sell your personal data to any third party. However, there are specific situations where we need to share your information with certain parties for legitimate operational purposes:
Our Guarantee: All third parties with whom we share data are bound by strict data protection agreements. They are only permitted to use your data for the specific agreed purposes and may not use it for any other purpose.
Hoko69 continuously invests in security infrastructure to ensure your personal data is always protected. The technical and operational measures we implement include:
While we take all reasonable steps to protect your data, no system can guarantee 100% absolute security on the internet. We encourage you to also take personal protective measures such as using a strong, unique password and enabling 2FA on your account.
Hoko69 does not retain your personal data longer than necessary for the purpose it was collected, or longer than required by law. The following are our general data retention guidelines:
When data is no longer needed and there is no legal requirement to retain it, hoko69 will delete or anonymise that data in a secure and irreversible manner.
Hoko69 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect the functionality of the hoko69 platform. For more information on managing cookies, refer to your browser's help documentation.
Note: hoko69 uses session cookies that expire automatically when you close your browser, as well as persistent cookies to save your preferences between sessions. All these cookies comply with our privacy policy and do not collect information that personally identifies you outside the context of our platform.
As a hoko69 member, you have several important rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
You may request a copy of the personal data we hold about you at any time.
If your data is inaccurate or incomplete, you may request that we correct it.
You may request the deletion of your personal data, subject to applicable legal requirements.
You may object to the processing of your data for specific purposes such as direct marketing.
You may request your data in a machine-readable format for transfer to another service.
In certain circumstances, you may ask us to restrict how we process your data.
To exercise any of the above rights, please contact the hoko69 support team via live chat or email. We will process your request within 14 working days. In complex cases, this period may be extended up to 30 days with prior notice to you.
The hoko69 platform is intended exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from children under the age of 18.
Should we become aware that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who discover that their child has registered an account at hoko69 are encouraged to contact us immediately.
Warning: If you suspect someone underage is using the hoko69 platform, please contact our support team immediately at [email protected]. We will investigate and take appropriate action without undue delay.
Hoko69 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any amendment takes effect upon publication of the latest version on this website.
For significant amendments, we will endeavour to notify you via an in-account notice or your registered email before the changes take effect. We encourage you to review this page periodically to stay informed about how we protect your information.
Current Version: This Privacy Policy is the version in effect as of 1 January 2026. Your continued use of the hoko69 platform following any amendments constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us through the following channels:
Our team will respond within 3 to 5 business days for general enquiries, and within 14 business days for requests relating to personal data rights that require more detailed processing.
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